Returns, Refunds & Right of Withdrawal

Changed your mind, or your character ski mask is not quite the one? No stress. You have the full return rights the law gives you, and then some. This page explains exactly how it works and how to get your money back.

These terms apply to orders placed with noggos., a brand of X Beauty AB, and sit alongside our Terms & Conditions. Nothing here limits your mandatory rights as an EU consumer.

1. Your 14-day right of withdrawal

Under the EU Consumer Rights Directive (2011/83/EU), if you are a consumer you may withdraw from your purchase within 14 days without giving any reason.

• The withdrawal period expires 14 days from the day on which you (or a third party you named, other than the carrier) take physical possession of the goods. Where an order is delivered in several parts, it runs from the day you receive the last item.
• To exercise the right, tell us of your decision to withdraw by a clear statement — an email to info@noggos.com is enough, or you can use the model withdrawal form in section 8.
• To meet the deadline, it is enough to send your withdrawal notice before the 14-day period has expired.

2. Our 30-day goodwill returns

We give you longer than the law requires. On top of your statutory 14-day right, noggos. offers a goodwill return window of 30 days from the day you receive your order. Whichever applies to you, the practical steps and the free return label are the same.

The 30-day window is a voluntary goodwill policy. It does not replace or reduce your 14-day statutory right of withdrawal, nor your 2-year legal guarantee of conformity for faulty goods (section 7).

3. Condition of returned items

Please send items back unworn and as-new: clean, undamaged and with any tags and original packaging where possible. Because our products are knitted headwear worn close to the face, hygiene matters — you are welcome to try a mask on as you would in a shop, but items that have been worn beyond a quick fitting may not be accepted for a goodwill return.

You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

4. How to return an item

Returns are free. Here is the whole process:

1. Email info@noggos.com with your order number and tell us which item(s) you are returning.
2. We reply with a prepaid, free return label — nothing to pay out of pocket.
3. Pack the item securely (the original mailer is ideal), attach the label and drop it off at the carrier point shown on the label.
4. Keep your proof of postage until your refund lands.

If you prefer to arrange return yourself, send it to our returns address below; in that case we recommend a tracked service, as you bear the risk until it reaches us.

5. Refunds

We refund you to your original payment method (processed via Stripe) within 14 days of the day we receive the returned goods, or the day you supply proof that you have sent them back, whichever is earlier. You will not pay any fee for the refund.

• For a statutory withdrawal, your refund includes the standard outbound shipping you paid. It does not cover any extra cost arising from a non-standard delivery option you chose.
• We may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them.
• Refund timing on your statement depends on your bank or card issuer; the funds leave us within the 14-day window above.

6. Exchanges

Want a different size or a different character? The simplest route is to return the original for a refund and place a new order, so you are not waiting on stock. If you would rather swap, email info@noggos.com with your order number and the item you want instead, and we will arrange it where the replacement is available.

7. Faulty, damaged or wrong items

If something arrives faulty, damaged in transit or simply not what you ordered, that is on us. Email info@noggos.com with your order number and a photo, and we will put it right — a free replacement or a full refund, including any shipping costs, at no charge to you.

As an EU consumer you also benefit from the statutory 2-year guarantee of conformity: if goods do not match what was advertised or are not of satisfactory quality, you are entitled to a remedy. This right is separate from, and additional to, the voluntary returns policy above.

8. Model withdrawal form

You do not have to use this form, but you can copy, complete and email it to us if you want to withdraw. (Only complete and return this form if you wish to withdraw from the contract.)

To: X Beauty AB, Kubikenborgsgatan 6A, 854 63 Sundsvall, Sweden, info@noggos.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Goods (item name / description): _______________
• Order number: _______________
• Ordered on: _______________
• Received on: _______________
• Name of consumer(s): _______________
• Address of consumer(s): _______________
• Date: _______________
• Signature (only if sent on paper): _______________

9. Dispute resolution

We would always rather sort things out directly, so please contact us first. If we cannot reach a resolution, you may submit your complaint to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

10. Contact

Questions about a return or refund? We are happy to help — email info@noggos.com or write to us:

This policy was last updated on 5 October 2026.