Shipping & Delivery

Your noggos. is ready to meet the cold. Here is exactly where we ship, what it costs, how long it takes and how to track it, so there are no surprises between checkout and your doorstep. This page is part of our Terms of Service; for sending items back see our Returns & Refunds policy.

Last updated: 5 October 2026.

1. Where we ship

We ship from a warehouse inside the European Union to all countries in the EU and the wider EEA (European Economic Area), as well as to the United Kingdom. If your country appears in the address step at checkout, we deliver there. If you do not see your country, we are not yet able to ship to it.

2. Shipping costs

Shipping is a flat rate, and it is free once your order reaches our threshold. All prices on noggos.com and at checkout are shown in euros (EUR).

The exact shipping cost for your order is always calculated and displayed at checkout before you pay, so you can see the full total first.

3. Handling and delivery times

We split the wait into two parts: the time it takes us to pack and dispatch your order (handling), and the time the carrier needs to bring it to you (transit).

• Handling: 1–2 business days from when your order is placed.
• Transit: approximately 1–3 business days once the parcel leaves our warehouse.

Business days are Monday to Friday, excluding public holidays. Transit time varies by destination country and by the carrier serving your area, and can run longer than usual during peak seasons, sales periods or local disruptions. The timings above are estimates, not guaranteed delivery dates.

4. Tracking your order

When your order ships, we email a shipping confirmation to the address you gave at checkout. Where the carrier provides one, that email includes a tracking link so you can follow your parcel to your door. Some economy routes do not offer detailed tracking; in those cases the confirmation email is your notice that the order is on its way. If the confirmation does not reach you, please check your spam folder, then contact us at info@noggos.com.

5. Customs, duties and import charges

For orders delivered within the EU/EEA there are no customs formalities, duties or import taxes to pay. VAT is already included in the price you see.

Orders to the United Kingdom cross a customs border. Depending on the order value and current UK rules, the recipient may be charged import VAT, duties and/or a carrier handling fee before or on delivery. These charges are set by and paid to the UK authorities and the carrier, are outside our control, and are the responsibility of the recipient. We cannot refund import charges, and refusing a parcel to avoid them does not remove the charges already incurred.

6. Incorrect or incomplete address

Please double-check your delivery address at checkout, including the house number, postcode and any apartment or unit details. We ship to the address exactly as entered. If you spot a mistake, contact us as quickly as possible at info@noggos.com with your order number; if the order has not yet been dispatched we will do our best to amend it. Once a parcel is on its way we may no longer be able to change the address.

7. Failed or undeliverable deliveries

If a carrier cannot complete delivery, they usually leave a notice and either reattempt, hold the parcel at a pickup point, or return it to us. Please follow the carrier's instructions promptly, as uncollected parcels are often sent back after a short holding period.

If a parcel is returned to us as undeliverable because it was not collected or the address was incorrect, we will contact you to arrange reshipment. A new shipping charge may apply for a second dispatch. If you prefer not to reship, we will refund the item value for a returned parcel in line with our Returns & Refunds policy.

8. When risk passes to you

As a consumer, the risk of loss or damage to the goods passes to you when you (or someone you have nominated, other than the carrier) take physical possession of the goods. Until then, the parcel is our responsibility. If your order arrives damaged or something is missing, contact us at info@noggos.com and we will put it right.

9. Contact

Questions about shipping or a delivery in progress? We are happy to help. Reach us at info@noggos.com, or by post:

For general disputes, EU consumers can also use the European Commission's Online Dispute Resolution platform.